PHI recently announced the nine essential elements of quality care:
Individualized
1. Directed by informed choices made by the consumer (or, where appropriate, by family members or other designated representatives);
2. Offered at the time and place most preferable to the consumer, in a manner that is safe and unhurried; and
3. Provided in a way that honors the consumer’s individuality and preferences.
Respectful
4. Acknowledging the consumer’s right to dignity and privacy, both physical and emotional;
5. Supporting all those involved in the caregiving relationship—the consumer, family members, and the direct-care worker—to relate as individuals in an environment of trust and mutual respect, and
6. Sustaining the consumer’s full range of relationships with friends and family members, and promoting opportunities for broader community engage
Professional
7. Holistic—supporting well-being, health, independence, and quality of life;
8. For consumers with medical needs, consistent with progressive standards of clinical practice—those that are individualized, respectful and coordinated across settings; and
9. Provided by direct-care workers who have quality jobs that allow them to provide the highest-quality services and support.
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